I received my garment and the fit is not good. What can I do?
As we guarantee your satisfaction, please contact us as soon as possible so that corrections can be made. To find out where the problem is coming from, we ask you to take pictures of yourself wearing the product. You must return the garment. If it is our error, we will cover the shipping costs. We will create a new garment and will resend it – it’s that simple.
I do not like color. What can I do?
If there is a color error, that is, the color does not match what you ordered, we will produce a new one and will return it at no cost.
I’m not satisfied, can I return my product?
As we guarantee your satisfaction, please contact us as soon as possible so that we can correct the situation. If it is a “fit” problem, we will find a solution and we will be able to manufacture another one. If it is that you are simply not satisfied, we will refund you, you have 15 days following the date of receipt of your order to return your product and we will refund upon reception, with the condition that the product is still new, which means the product is not used.
You have up to 15 days from the reception of the products to return them.
Return by postal services
The initial shipping fees will not be refunded. In case of error on our part of an item that has been damaged during transport, we promise to cover the shipping cost and initial shipping fees.
The item must be as new: that is without damage, clean, without odor, without animal hair, as well as with its original tags and packaging.
Additional return fees will apply if the items shipped back are no longer as new. Furthermore, if an item is nonrefundable or not in resalable condition, such as when it has been used or washed, the refund will be denied. The item will then be shipped back to you and you will be charged transportation fees of $25.00.
In case of mistake on our part while filling an order or if items have been damaged during transportation, your initial shipping fees will be refunded only with a return number. Otherwise, initial shipping fees will not be refunded and we will charge $12.00 extra in order to cover the shipping fees related to the return of articles.
However, if an article is non-refundable or unsuitable for resale, as when used or washed, the refund will be refused. The item will be shipped back and we will charge transportation fees of $25.00.
If there was an error on our part or if an article got damaged during transportation, you have 7 days following the reception of your parcel to contact us and get your return number.
For a simple refund you have 15 days following the reception of your package to send us the item(s) back.
To begin any returns, please contact us by email: firstname.lastname@example.org
Please allow up to 10 business days for the refund to be processed once the returned item has arrived.
The client is expected to respect the return procedure as well as the deadlines described above.
Proper and secure wrapping of the returned item is also the client’s responsibility.
It is possible to cancel an order, however, you may be charged a fee.
- For an order not produced, a 10% transaction and administration fee will be charged.
- For an order for which we have created an exclusive design or an order at or before the printing production stage, a fee of 30% of the total value of your order, up to a maximum of $50 will be charged.
- For an order that has reached the sublimation stage, you will be charged 50% of the total value of your order.